Last updated: 31 July 2026
We want you to feel confident ordering SwimFresh. This page explains how refunds and returns work for products purchased on swimfresh.co.uk.
Damaged or incorrect items
If your order arrives damaged, incomplete or incorrect, contact us within 14 days of delivery at hello@swimfresh.co.uk with your order number and photos where helpful. We will arrange a replacement or refund as appropriate.
Change of mind
Because SwimFresh is a personal care product, opened items may not be eligible for return for hygiene reasons unless faulty. Unopened products in original condition may be returnable within 14 days of delivery — contact us before sending anything back so we can provide instructions.
How to start a return
Email us with your order number and reason for return. Do not post items back until we have confirmed the next steps. Return postage for change-of-mind returns is usually the customer’s responsibility unless we advise otherwise.
How refunds are issued
Approved refunds are returned to the original payment method. Once we issue a refund, bank or card processing times vary (often a few working days).
Subscriptions
You can cancel a subscription for future renewals by contacting us or via your account tools where available. Charges already taken for dispatched periods are handled under the rules above.
Contact
Email hello@swimfresh.co.uk with your order number and we will help as quickly as we can.