Who we are
SwimFresh (“we”, “us”) respects your privacy. This policy explains what information we may collect through swimfresh.co.uk, how we use it, and your choices.
SwimFresh is operated in connection with Crystal Health and Beauty. Contact: hello@swimfresh.co.uk.
Information we may collect
- Account and checkout details: name, email, shipping address, and phone.
- Order and payment metadata, processed by the payment providers at checkout.
- Messages you send through the contact form.
- Technical data such as IP address, browser type, and pages visited, where cookies or analytics are enabled.
How we use information
- To process and deliver orders.
- To reply to enquiries.
- To improve the website and the customer experience.
- To meet legal and accounting obligations.
- To send service messages about your order.
Legal bases
Under UK GDPR we process personal data where it is needed to perform a contract, such as an order; where we have a legitimate interest, such as site security and improvement; where the law requires it; or where you consent, for example to certain cookies or marketing if that is offered.
Sharing
We may share data with payment processors, shipping partners, hosting providers, and email tools, only as needed to run the store. We do not sell your personal data.
Retention
We keep order records for as long as needed for legal, tax, and customer-service purposes. Email us if you want data deleted and we will respond in line with applicable law.
Your rights
Under UK data protection law you may have the right to access, correct, delete, or restrict your data, to object to certain processing, and to complain to the Information Commissioner’s Office (ICO). Email us to use these rights.
Cookies
The site uses essential cookies for checkout, and may use analytics or marketing cookies where those are switched on. You can control cookies in your browser settings.
Questions: hello@swimfresh.co.uk.